Omixa legal
Refund Policy
Last updated: 2026-06-16
This Refund Policy explains how refund requests are reviewed for Omixa wallet top-ups, prepaid API credit, payment gateway transactions, and related billing events. It is incorporated into the Omixa Terms of Use.
Omixa provides access to digital API services that may be available for immediate use after payment confirmation. Wallet credit is consumed when API requests, media jobs, model calls, or other billable platform actions are completed. Because the service is digital and usage may begin immediately, consumed wallet credit, completed API usage, completed media processing, and fulfilled service consumption are not refundable except where required by applicable law.
For payments processed through Paddle, Paddle may act as merchant of record or payment processor for the transaction. Paddle checkout, receipts, taxes, transaction records, buyer support flows, and the Paddle Buyer Terms may apply to the payment. Nothing in this policy limits any mandatory statutory rights you may have under applicable consumer protection law or Paddle buyer terms.
You may request a refund for an eligible wallet top-up within 14 days after the transaction date if the relevant wallet credit has not been used, transferred, reversed, locked for pending usage, or connected to suspected abuse, fraud, chargeback activity, sanctions risk, or violation of Omixa terms. Where only part of an eligible top-up remains unused, Omixa may approve a partial refund limited to the unused eligible amount.
Refunds may also be considered for duplicate charges, payment processing errors, verified unauthorized payments, technical failures that prevented any access to the purchased credit, or other circumstances where Omixa or Paddle determines that a refund is legally required or commercially appropriate. We may request account details, Paddle transaction details, payment references, screenshots, billing email, usage logs, or other information needed to verify the request.
The following are generally not refundable: consumed wallet credit; successful API usage; completed model, image, audio, video, embedding, or music jobs; promotional, bonus, referral, trial, complimentary, or manually granted credits; minimum wallet holds that have already been captured for completed usage; accounts suspended for fraud, abuse, security risk, sanctions concern, or terms violations; and any amount already disputed through a chargeback or payment reversal process unless Paddle or the relevant payment provider instructs otherwise.
Approved refunds are normally returned to the original payment method where possible. Timing depends on Paddle, the payment method, banking partners, card networks, currency conversion, and fraud or compliance review. Where Paddle processes the refund, Paddle transaction records may be used to verify transaction status, timing, amount, taxes, currency, and refund eligibility. Eligible refunds are typically processed within 14 days after approval, subject to payment provider processing times.
To request a refund, contact Omixa support at info@omixa.cloud or through the available support channel in your account. Include your account email, payment date, amount, gateway, Paddle transaction or receipt reference if available, and a clear explanation of the reason for the request. If your receipt or card statement identifies Paddle, you may also contact Paddle buyer support through Paddle's official order support flow.
Submitting a refund request does not guarantee approval. Omixa may deny or limit refunds where records show that credit was used, the request is outside the eligible period, information cannot be verified, the request conflicts with payment-provider rules, or there is evidence of fraud, abuse, manipulation, policy violation, or repeated refund misuse. We reserve the right to suspend wallet access or API usage while a refund, chargeback, fraud, or billing investigation is pending.
If a refund is approved after wallet credit has already been added, Omixa may reduce the wallet balance, remove promotional or bonus credits associated with the refunded payment, reverse related referral or bonus transactions, and adjust billing records. If the account balance is insufficient to reverse an approved refund or chargeback, the account may show a negative balance or remain restricted until the amount is resolved.
This policy may be updated from time to time to reflect payment gateway rules, Paddle requirements, legal obligations, product changes, or operational risk controls. The version published on the website at the time of your request will guide Omixa's review unless a mandatory legal rule requires a different outcome.
Omixa provides access to digital API services that may be available for immediate use after payment confirmation. Wallet credit is consumed when API requests, media jobs, model calls, or other billable platform actions are completed. Because the service is digital and usage may begin immediately, consumed wallet credit, completed API usage, completed media processing, and fulfilled service consumption are not refundable except where required by applicable law.
For payments processed through Paddle, Paddle may act as merchant of record or payment processor for the transaction. Paddle checkout, receipts, taxes, transaction records, buyer support flows, and the Paddle Buyer Terms may apply to the payment. Nothing in this policy limits any mandatory statutory rights you may have under applicable consumer protection law or Paddle buyer terms.
You may request a refund for an eligible wallet top-up within 14 days after the transaction date if the relevant wallet credit has not been used, transferred, reversed, locked for pending usage, or connected to suspected abuse, fraud, chargeback activity, sanctions risk, or violation of Omixa terms. Where only part of an eligible top-up remains unused, Omixa may approve a partial refund limited to the unused eligible amount.
Refunds may also be considered for duplicate charges, payment processing errors, verified unauthorized payments, technical failures that prevented any access to the purchased credit, or other circumstances where Omixa or Paddle determines that a refund is legally required or commercially appropriate. We may request account details, Paddle transaction details, payment references, screenshots, billing email, usage logs, or other information needed to verify the request.
The following are generally not refundable: consumed wallet credit; successful API usage; completed model, image, audio, video, embedding, or music jobs; promotional, bonus, referral, trial, complimentary, or manually granted credits; minimum wallet holds that have already been captured for completed usage; accounts suspended for fraud, abuse, security risk, sanctions concern, or terms violations; and any amount already disputed through a chargeback or payment reversal process unless Paddle or the relevant payment provider instructs otherwise.
Approved refunds are normally returned to the original payment method where possible. Timing depends on Paddle, the payment method, banking partners, card networks, currency conversion, and fraud or compliance review. Where Paddle processes the refund, Paddle transaction records may be used to verify transaction status, timing, amount, taxes, currency, and refund eligibility. Eligible refunds are typically processed within 14 days after approval, subject to payment provider processing times.
To request a refund, contact Omixa support at info@omixa.cloud or through the available support channel in your account. Include your account email, payment date, amount, gateway, Paddle transaction or receipt reference if available, and a clear explanation of the reason for the request. If your receipt or card statement identifies Paddle, you may also contact Paddle buyer support through Paddle's official order support flow.
Submitting a refund request does not guarantee approval. Omixa may deny or limit refunds where records show that credit was used, the request is outside the eligible period, information cannot be verified, the request conflicts with payment-provider rules, or there is evidence of fraud, abuse, manipulation, policy violation, or repeated refund misuse. We reserve the right to suspend wallet access or API usage while a refund, chargeback, fraud, or billing investigation is pending.
If a refund is approved after wallet credit has already been added, Omixa may reduce the wallet balance, remove promotional or bonus credits associated with the refunded payment, reverse related referral or bonus transactions, and adjust billing records. If the account balance is insufficient to reverse an approved refund or chargeback, the account may show a negative balance or remain restricted until the amount is resolved.
This policy may be updated from time to time to reflect payment gateway rules, Paddle requirements, legal obligations, product changes, or operational risk controls. The version published on the website at the time of your request will guide Omixa's review unless a mandatory legal rule requires a different outcome.